User Data Deletion Instructions

Skolzo ("we", "us") provides school CRM software that can connect to Meta products (for example Facebook Login, Lead Ads, and WhatsApp Business). This page satisfies Meta's requirement for data deletion instructions. It should be read with our privacy policy.

1. Who can use these instructions

A person whose data appears in Skolzo because they submitted a Meta Lead Ad, messaged a school on WhatsApp connected to Skolzo, or otherwise interacted with a school through Meta.
A Facebook user who connected a Meta account or WhatsApp Business line to Skolzo on behalf of a school (integration admin).
Authorised staff at a subscribing school who manage leads and integrations in Skolzo CRM.

2. School-held admission and CRM records

Most parent and student records in Skolzo are controlled by the school that uses the platform. If you contacted a school via WhatsApp or a Facebook/Instagram lead form, contact that school first to ask them to delete or update your inquiry in their Skolzo workspace.

School administrators can delete or anonymise leads, remove notes and messages, and disconnect integrations under Integrations in Skolzo CRM. Enterprise customers may also use in-app trust and data-subject request tools where enabled.

3. Request deletion from Skolzo (platform)

Email us at hello@skolzo.com with the subject line Meta data deletion request. Include:

Your name and the email or phone number associated with the data.
The school name (if known) and whether the data came from WhatsApp, Lead Ads, or another Meta channel.
If you connected Meta to Skolzo for a school: the Facebook account email and school workspace name.

You may also use our contact page and select a privacy-related topic.

4. What we delete or disconnect

Depending on your request and our role as processor or controller, we will take reasonable steps to:

Integration tokens: revoke and remove stored Meta/WhatsApp access tokens and related connection metadata for the identified school connection, when you are authorised to request this or when the school instructs us.
Lead and message copies: delete or anonymise Skolzo-held copies of leads and WhatsApp conversation data tied to you, where the school confirms or where we act on a verified individual request in line with applicable law.
Logs: limit retention of personal data in security and audit logs according to our retention policies (some logs may be kept in anonymised or aggregated form where required for security or legal compliance).

Deleting data in Skolzo does not delete your Facebook or WhatsApp account or messages stored by Meta; use Meta's own settings for those services.

5. Removing the Skolzo app in Facebook

You can remove Skolzo from your Facebook account under Settings & privacy → Settings → Apps and websites. That stops future access via that connection. To delete data already stored in Skolzo, follow sections 2–3 above.

6. Response time

We aim to acknowledge requests within 7 business days and complete verified deletion or disconnection within 30 days, unless a longer period is required by law or technical backup cycles. We may ask you to verify your identity before processing erasure requests.

7. Contact

Privacy and data deletion: hello@skolzo.com. See also section 14 of our privacy policy for grievance options.

Canonical URL for Meta App Dashboard ("Data deletion instructions URL"): https://skolzo.com/privacy/data-deletion

1. Who can use these instructions

A person whose data appears in Skolzo because they submitted a Meta Lead Ad, messaged a school on WhatsApp connected to Skolzo, or otherwise interacted with a school through Meta.

A Facebook user who connected a Meta account or WhatsApp Business line to Skolzo on behalf of a school (integration admin).

Authorised staff at a subscribing school who manage leads and integrations in Skolzo CRM.

2. School-held admission and CRM records

3. Request deletion from Skolzo (platform)

Email us at hello@skolzo.com with the subject line Meta data deletion request. Include:

Your name and the email or phone number associated with the data.

The school name (if known) and whether the data came from WhatsApp, Lead Ads, or another Meta channel.

If you connected Meta to Skolzo for a school: the Facebook account email and school workspace name.

You may also use our contact page and select a privacy-related topic.

4. What we delete or disconnect

Depending on your request and our role as processor or controller, we will take reasonable steps to:

Integration tokens: revoke and remove stored Meta/WhatsApp access tokens and related connection metadata for the identified school connection, when you are authorised to request this or when the school instructs us.

Lead and message copies: delete or anonymise Skolzo-held copies of leads and WhatsApp conversation data tied to you, where the school confirms or where we act on a verified individual request in line with applicable law.

Logs: limit retention of personal data in security and audit logs according to our retention policies (some logs may be kept in anonymised or aggregated form where required for security or legal compliance).

Deleting data in Skolzo does not delete your Facebook or WhatsApp account or messages stored by Meta; use Meta's own settings for those services.

User data deletion instructions

1. Who can use these instructions

2. School-held admission and CRM records

3. Request deletion from Skolzo (platform)

4. What we delete or disconnect

5. Removing the Skolzo app in Facebook

6. Response time

7. Contact

User data deletion instructions

1. Who can use these instructions

2. School-held admission and CRM records

3. Request deletion from Skolzo (platform)

4. What we delete or disconnect

5. Removing the Skolzo app in Facebook

6. Response time

7. Contact